Refund policy
Axius Refund Policy
100% Money-Back Guarantee
At Axius, we stand behind every product we make. If you're not completely satisfied with your purchase for any reason, we'll make it right — guaranteed.
Eligibility
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, or if used, you experienced a quality issue or adverse reaction.
- We accept returns on opened products if you're unsatisfied — we want you to love what you put on your skin.
How to Request a Refund
Contact us at [your email address] with your order number and a brief description of the issue. Our team will respond within 1–2 business days with next steps.
Refund Process
- Approved refunds are issued to your original payment method within 5–10 business days.
- You will receive an email confirmation once your refund has been processed.
Exchanges
If you'd prefer an exchange over a refund, we're happy to send a replacement. Just let us know when you reach out.
Non-Refundable Items
- Gift cards are non-refundable.
- Items purchased during final sale promotions are not eligible for returns unless defective.
Damaged or Defective Products
If your order arrived damaged or you received the wrong item, contact us immediately and we'll send a replacement at no charge.
Contact Us
For any questions or concerns, reach out to us at: https://axiusmenscare.myshopify.com/pages/contact